Shipping Information

We ship worldwide from the UK. Here is what to expect once you place your order: how long we take to dispatch, how long delivery usually takes, how to track your parcel, and what happens if something goes wrong.

Processing time

Orders are dispatched within 1 to 3 working days of payment clearing, excluding weekends and public holidays.

Pre-order and limited-drop items may take longer. Where they do, we show the expected dispatch window on the product page and in your order confirmation. See our Purchase Options Cancellation Policy for how pre-orders work.

Where we ship and what it costs

We ship across the UK and internationally. Shipping is calculated at checkout based on destination and parcel weight, so you see the exact cost before you pay. We may offer free UK shipping above a set order value, and any current offer is shown at checkout.

Estimated delivery times

Destination	Standard	Express*
United Kingdom	2 to 5 working days	1 to 2 working days
Europe	5 to 10 working days	3 to 5 working days
North America	7 to 14 working days	5 to 7 working days
Rest of World	10 to 20 working days	7 to 14 working days

*Express shipping is available to selected regions at checkout.

These times are estimates from the date of dispatch, not guarantees. Customs, carrier delays or events outside our control can add time.

Tracking your order

Where a tracked service is used, we email your tracking number as soon as your order ships. International parcels may pause for customs clearance, which can add a few days.

Customs, duties and taxes on international orders

Orders shipped outside the UK may be subject to import duties, taxes or customs fees set by the destination country. These are charged by your local authorities, are your responsibility, and are not included in the price you pay us or in your shipping charge. Please make sure you are comfortable with your country's import rules before ordering.

Delivery addresses

Please double-check your delivery address at checkout, as we cannot reroute a parcel once it has shipped. If an order comes back to us because the address was wrong or undeliverable, we will contact you to arrange redelivery, and a further postage charge may apply.

If your order is late, lost or damaged

• Late. If your order has not arrived within the estimated window, email sales@cir-cooler.com and we will chase the carrier for you.
• Lost. If tracking stalls or your parcel does not arrive, contact us within 30 days of the expected delivery date and we will investigate and put it right.
• Damaged. If your order arrives damaged, email us within 7 days with a photo if you can. For anything faulty or not as described, your full rights under our Returns Information and the Consumer Rights Act 2015 apply.

Returns and exchanges

For returns, exchanges and refunds, please see our Returns Information.

Contact

Questions about shipping, tracking or delivery? Email sales@cir-cooler.com and we will get back to you within 5 working days.

Circooler Limited