Refund policy

Returns Information

 

If you are not 100% satisfied with your online purchase, you can return it to us, provided we get it back within 14 days of receipt, in original saleable condition, in the original packaging and with all tags attached. Please include a completed returns form.

Your right to cancel

 

As a UK customer you have a statutory right to cancel your online order from the moment you place it up to 14 days after the goods arrive, without giving a reason.

To cancel, email sales@cir-cooler.com or send us a completed returns form within 14 days of receiving your order. You then have 14 days from telling us to return the goods in original saleable condition, in the original packaging and with all tags attached.

How to return

 

Email sales@cir-cooler.com with your order number to start a return, and we will confirm the return address and next steps. Include a completed returns form in your parcel.

You are responsible for return postage on unwanted items. For your protection, please return your goods by a tracked or recorded service and keep your proof of postage until your refund lands.

Exceptions

 

For hygiene and practical reasons, we cannot accept returns on:

• Personalised or made-to-order items
• Pierced jewellery and earrings
• Any item sold sealed, once the seal is broken
• Gift cards

This does not affect your rights if an item is faulty or not as described.

Exchanges

 

We do not hold stock aside for exchanges. If you want a different size or colour, return your original order in line with this policy and place a new order, subject to availability.

Payment of refunds

 

We refund to your original payment method within 14 days of receiving your returned items.

We may deduct from your refund to reflect any reduction in the value of the goods caused by handling beyond what is needed to check the item, i.e. where they are no longer in saleable condition. We will always tell you the amount and the reason first.

Faulty items

 

If your items are faulty or not as described, you can return them within 30 days of receipt for a refund or exchange. If you return them after 30 days, we may repair or replace them before offering a refund. We cover return postage on faulty or misdescribed goods bought online.

This does not apply to items we have discounted for a specific fault that was made clear to you at the time of purchase.

Your statutory rights

 

This policy is in addition to your legal rights and does not affect them. Nothing here limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where anything in this policy would give you less than the law provides, the law applies.

Contact

 

Questions about a return? Email sales@cir-cooler.com and we will get back to you within 5 working days.

 

Circooler Limited

Circooler Returns Form

Print this form, fill it in, and include it in your parcel. To start a return or cancellation, email sales@cir-cooler.com first and we will confirm the return address.