Politique d’expédition

At Circooler, we’re committed to delivering your sustainable fashion purchases safely and efficiently. Please read this policy to understand shipping options, costs, and timelines.

 

 

 

1. Processing Time

 

 

  • Orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Orders are shipped after payment is confirmed.

  • Custom or high-demand items may require additional processing time, which will be communicated at checkout.

 

 

 

 

2. Shipping Destinations & Costs

 

 

  • We ship within the UK and internationally.

  • Shipping costs are calculated at checkout based on destination and package weight.

  • Free shipping may be offered for orders above a set amount—check our website for current offers.

 

 

 

 

3. Estimated Delivery Times

 

Destination

Standard Shipping

Express Shipping*

United Kingdom

2–5 business days

1–2 business days

Europe

5–10 business days

3–5 business days

North America

7–14 business days

5–7 business days

Rest of World

10–20 business days

7–14 business days

*Express shipping is only available in selected regions at checkout.


Please note: delivery times are estimates and may vary due to customs, carrier delays, or unforeseen circumstances.

 

 

 

4. Tracking Your Order

 

 

  • All orders are shipped with a tracking number where available.

  • Once your order is shipped, you will receive a confirmation email with tracking information.

  • International shipments may take additional time for customs clearance.

 

 

 

 

5. Shipping Delays & Responsibilities

 

 

  • Circooler is not responsible for delays caused by customs, local postal services, or incorrect addresses.

  • Please ensure your shipping address is complete and correct. We are not responsible for lost packages due to incorrect addresses.

  • International customers are responsible for customs duties, taxes, and import fees where applicable.

 

 

 

 

6. Lost or Damaged Packages

 

 

  • If your order is lost in transit, please contact us within 30 days of shipment.

  • For damaged items, please provide photos of the damage and packaging within 7 days of delivery.

  • Circooler will assist with claims but cannot guarantee replacement if the shipping carrier deems the item delivered.

 

 

 

 

7. Returns & Exchanges

 

 

  • For details on returns, exchanges, and refunds, please refer to our [Refund & Returns Policy].

 

 

 

 

8. Contact Us

 


If you have questions about shipping, tracking, or delivery, contact us:

 

  • Email: sales@cir-cooler.com